Error list Starrsed TL (extended)

Last updated: 30-11-2018

Error
Extra explanation		Reason/Solution
E2: Communication error! (Board: %s (%x), Command: %x, TWSR: %x E: %d)
Communication lost after 3 retries between Computer and Starrsed.	Power cable not connected on the communication PCB mounted on the back panel. An I2C cable not connected Serial cable not connected No power on one of the PCB's Short circuit or fault on one of the PCB's
E3: Measure motor timeout!
Measure head motor did not move or motor is blocked.	Measure head is not at the Home position. Check the Home sensor. Motor is faulty. Motor driver on drive board is faulty.
E4: Sample probe not in top position! (home)
Sample probe not back at Home position after sampling a tube.	Check sample probe home sensor. Sample probe motor is faulty. Sample probe motor driver on needle board is faulty. Sample probe is blocked.
E5: Duplicated ID !!
Sample rejected. Sample already in carousel.	Wait until sample is measured Check general settings (Check for duplicate ID's)
E6: Program was not properly shut down. Check settings before continuing!
There is a possibility that changed settings which were not saved to disk are lost.	Program stopped and computer needed to be reset. Computer reset after power failure.

E7: Outer needle motor position error! Timeout! (piercing)
Outer needle did not go down within a certain time limit.	Outer needle motor is faulty. Outer needle motor driver on needle board is faulty. Outer needle is blocked.
E8: Fillnozzle not in fill position!
Fill nozzle did not reach the fill position within a certain time limit.	Fill nozzle motor is faulty. Fill nozzle motor driver on nozzle board is faulty. Fill nozzle is blocked.
E9: Air flow failure!
ESR analyser unit was not able to get a stable reading during the vacuum test before aspiration the sample. This failure could also result in Dilution errors	Check for leakage on the pipette or fill nozzle. Check in the sample history if this error occurs on a specific pipette See E9 Explanation

E10: Sample probe was jammed. Check both needles before sampling!
Sample probe was probably jammed when going down and exceeded the maximum current level. Sample probe went back to its home position after the error.	Check if outer needle is clogged up with rubber. Sample probe maybe bend
E11: Sample probe not on position (going down)! Timeout error!
Sample probe did not go down within a certain time limit.	Sample probe motor is faulty. Sample probe motor driver on needle board is faulty. Sample probe is blocked.
E12: Dilution error: wrong or no diluent flow. Check the diluter!
Diluter malfunction	Check diluent flow sensor Check tubes diluter system
E13: Fillnozzle not in home position!
Fill nozzle did not reach the Home position within a certain time limit.	Fill nozzle motor is faulty. Fill nozzle motor driver on nozzle board is faulty. Fill nozzle is blocked.
E14: Outer needle motor position error! (home)
Outer needle did not reach the home (top) sensor within a certain time limit.	Check home (top) sensor. Outer needle motor is faulty. Outer needle motor driver on needle board is faulty. Outer needle is blocked.
E18: Carousel position error! Check Rinse position.
Value of potentiometer does not match the value stored in memory of the current rinse position.	Check if the rinse position is right. Set correct rinse position and perform a "(Learn carousel position)". Check mechanical connection potentiometers.
E19: Drive motor timeout!
Drive motor did not move or motor is blocked	Check the home sensor Motor is faulty Motor driver on drive board is faulty

E23: "Fill " sensor out of range. Check/clean this sensor !
The Fill sensor has reached a critical level. Continuing could result in filling errors.	Check and/or clean the Fill sensor.
E24: "Diluter Start" sensor out of range. Check/clean this sensor !
The Diluter Start sensor has reached a critical level. Continuing could result in filling errors.	Check and/or clean the Diluter Start sensor.
E25: "Measure" sensor out of range. Check/clean this sensor !
The Measure sensor has reached a critical level. Continuing could result in wrong ESR results.	Check and/or clean the Measure sensor. ESRI030905 Measure sensor
E26: "Diluent Flow" sensor out of range. Check/clean this sensor !
The EDTA Flow sensor has reached a critical level. Continuing could result in filling errors.	Check and/or clean the EDTA Flow sensor.
E27: "Temperature" sensor out of range. Check Settings !
The measured room temperature has reached a critical level. Continuing could result in wrong ESR results.	Check the temperature sensor setting. Check and/or clean the Temperature sensor.
E29: Result path not found. Switched to default (D:\). Check "Result Path" setting.
Selected result path is not valid. Software is using the default setting	Check result path setting Check if network or USB devices are used.
E30: No ACK/NACK received from host after sending inquiry!
No response from Host within a certain time limit after sending an inquiry 3 times.	Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E31: NACK received from host after sending inquiry!
Did not receive ACK from Host after sending inquiry 3 times.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E32: LIMS Connection timeout. Host not found!
The ESR analyser unit could not establish a connection with the HOST (server) via TCP/IP.	Check TCP/IP settings Check network cable Check HOST settings
E34: No response from host after sending 'Sample data record'!
No response from Host within a certain time limit after 3 attempts.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E35: No response from host after sending 'Sample flag record'!
No response from Host within a certain time limit after 3 attempts.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E36: No ACK/NACK received after sending 'Sample result string'!
No response from Host within a certain time limit after 3 attempts.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E37: NACK received from host after sending 'Sample result string'!
Did not receive ACK from Host after sending 'Sample result string' 3 times.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E104: Needle unit not in up position!
Could not start the position motor, because the needle is not its home position	Check needle home sensor. Faulty needle motor. Faulty Sample probe motor. Check if needle is blocked. Faulty motor driver on the needle board.
E115: QC expired, not sampled!
The used Starrsed Control is out of date, no ESR result is given		Check expire date Use a new batch of Starrsed Control
E116: QC is out of acceptable range!
Result is out of range, the applicable values for the acceptable range depend on the user setting. E116 is shown in the status line of the Sample screen and the QC icon is blinking on the Sample screen. ESR Result is given.		Try new QC sample tube (normal samples will be finished) Check acceptable range in QC settings. If results are continuously out of range but the statistics show identical/stable results, it should be considered to expand the acceptable assay range with QC Settings If this error persists check/clean instrument
E117: Uncorrected QC result is out of acceptable range, but corrected result is within range!
ESR Result is given. Temperature correction not activated.		Consider QC Sample as correct. The mean value is assayed with temperature correction Check temperature correction setting.
E118: Uncorrected QC result is within acceptable range, but corrected result is out of range!
ESR Result is given. Temperature correction not activated.		Consider QC Sample as not correct Try new QC sample tube (normal samples will be finished) Check acceptable range in QC settings If this error persists check/clean instrument Check temperature correction setting.
E220: TLAX Communication error!
Communication lost between Computer and TLAX robot unit	Check connections settings in the software. USB cable to master PCB not connected. No power on one of the TLAX PCB's. Faulty TLAX PCB(s).
E221: No response from LAS system!
LAS system did not response to a message from Starrsed TL	Check communication cable between Starrsed TL and the LAS system. Check serial port settings.
E222: NACK received from LAS system after sending "Status" message
LAS system rejected “Status” message from Starrsed TL	See E221 Check communication cable between Starrsed TL and the LAS system. Check serial port settings.
E223: NACK received from LAS system after sending "Transfer IN in Progress" message!
LAS system rejected “Transfer IN in Progress” message from Starrsed TL	See E221 Check communication cable between Starrsed TL and the LAS system. Check serial port settings.
E224: NACK received from LAS system after sending "Transfer IN Completed" message!
LAS system rejected “Transfer IN Completed” message from Starrsed TL	See E221 Check communication cable between Starrsed TL and the LAS system. Check serial port settings.
E225: NACK received from LAS system after sending "Transfer OUT in Progress" message!
LAS system rejected "Transfer OUT in Progress” message from Starrsed TL	See E221 Check communication cable between Starrsed TL and the LAS system. Check serial port settings.
E226: NACK received from LAS system after sending "Transfer OUT Completed" message!
LAS system rejected “Transfer OUT Completed” message from Starrsed TL.	See E221 Check communication cable between Starrsed TL and the LAS system. Check serial port settings.
E227: CAN communication error in TLAX robot unit!
Faulty communication between TLAX units.	CAN cable(s) not connected. Faulty CAN cable(s). Faulty TLAX PCB(s).
E228: TLAX robot error. Robot not on position!
The robot could not reach its position.	Robot unit blocked. Faulty robot unit. Faulty TLAX PCB(s).
E229: TLAX tube disk error. Tube disk not on position!
The tube disk could not reach its position.	Tube disk blocked. Faulty tube disk. Faulty TLAX PCB(s).
E230: TLAX manual rack feeder error!
The rack feeder could not reach its position	Rack feeder blocked. Faulty rack feeder. Faulty TLAX PCB(s).
E231: TLAX gripper error!
The gripper could not open or close	Gripper blocked. Faulty gripper. Faulty TLAX PCB(s).
E232: TLAX master unit error!
Faulty TLAX master unit	Reprogram master unit. Replace master unit.
E233: TLAX slave 1 unit error!
Faulty TLAX slave unit	Reprogram slave unit. Replace slave unit.
E234: TLAX slave 2 unit error!
Faulty TLAX slave unit	Reprogram slave unit. Replace slave unit.
E235: TLAX slave 3 unit error!
Faulty TLAX slave unit	Reprogram slave unit. Replace slave unit.
E236: TLAX robot timeout!
The robot did not reach its position within a certain time limit.	Robot unit blocked. Faulty robot unit. Faulty TLAX PCB(s).
E237: TLAX tube disk timeout!
The tube disk did not reach its position within a certain time limit.	Tube disk blocked. Faulty tube disk. Faulty TLAX PCB(s).
E238: TLAX manual rack feeder timeout!
The rack feeder did not reach its position within a certain time limit	Rack feeder blocked. Faulty rack feeder. Faulty TLAX PCB(s).
E239: TLAX gripper timeout!
The gripper did not close or open within a certain time limit	Gripper blocked. Faulty gripper. Faulty TLAX PCB(s).
E240: Tube lost!
Tube was not detected after the robot unit tried to pick up a tube or place a tube in a carrier or the tube disk.	Check tube detection sensors (gripper, track or tube disk).
E241: Transfer OUT not possible. Carrier not empty!
Not possible to place a tube back in the carrier. A tube is detected in the carrier.	Faulty track system Faulty tube detection sensor (track).
E242: Not possible to place tube in tube disk. Tube holder not empty!
Not possible to place a tube in the tube disk. A tube is detected in the tube holder.	Remove tube in tube holder. Faulty tube detection sensor (tube disk).
E243: TLAX tube disk initialization error!
Tube disk failed to initialize.	Tube disk blocked. Faulty system calibration. Faulty tube disk. Faulty TLAX PCB(s).
E244: Tube lost on shaker position!
Tube lost during mixing at the shaker position.	Tube incorrectly placed in tube holder (not deep enough). Incorrect tube (e.g. diameter too small). Faulty tube holder.
E245: Tube detected in shaker up position!
Tube detected in ‘up’-position during mixing at the shaker position.	Tube too deep in tube holder. Tube may only be detected in ‘down’-position. Faulty tube detection sensor (shaker position).
E246: Tube lost on buffer position!
Tube lost while rotating the tube back up in the buffer position	Faulty needle unit. Tube not hold on position when removing the needle. Tube incorrectly placed in tube holder (not deep enough). Incorrect tube (e.g. diameter too small). Faulty tube holder.
E247: Not possible to place tube in rack. Original position in rack not empty!

E248: Connection with TSM server lost!

E249: CAN bus connection with AccesPoint lost!

E251: Timeout while preparing to open gripper!
Timeout in ‘prepare to open’-routine.	Faulty gripper ‘close’-sensor detection. Faulty internal mechanics of the gripper. Faulty gripper motor. Faulty TLAX PCB(s).
E252: Timeout while opening gripper!
Timeout in ‘open’-routine.	Faulty gripper ‘open’-sensor detection. Faulty internal mechanics of the gripper. Faulty gripper motor. Faulty TLAX PCB(s).
E253: Timeout while closing gripper!
Timeout in ‘close’-routine.	Faulty gripper ‘close’-sensor detection. Faulty internal mechanics of the gripper. Faulty gripper motor. Faulty TLAX PCB(s).
E254: Error while preparing to open gripper!
Error in ‘prepare to open’-routine.	Faulty gripper ‘close’-sensor detection
E255: Error while opening gripper!
Error in ‘open’-routine.	Faulty gripper ‘open’-sensor detection. Faulty internal mechanics of the gripper. Faulty gripper motor. Faulty TLAX PCB(s).
E256: Error while closing gripper!
Error in ‘close’-routine.	Faulty gripper ‘close’-sensor detection. Faulty internal mechanics of the gripper. Faulty gripper motor. Faulty TLAX PCB(s).
E257: Error while picking up a tube!
Something went wrong while picking up a tube. Clear this error to see the specific error prior to this error.	Clear error to see specific error.
E258: Error while placing a tube!
Something went wrong while placing a tube. Clear this error to see the specific error prior to this error.	Clear error to see specific error.
E259: Gripper tube detect sensor or gripper tube end sensor already triggered!
Not possible to pick up a tube, the gripper tube detect sensor or the gripper tube end sensor was already triggered.	Faulty gripper tube hat adjustment. Faulty gripper sensor(s).
E260: After picking up a tube, gripper tube end sensor still triggered!
After picking up a tube, the gripper tube end sensor is still triggered.	Faulty gripper tube hat adjustment. Faulty gripper end sensor.
E261: Tube is still present at the concerning location (cap could be removed from tube)!
After picking up a tube, the tube is still present at the concerning location. Warning: the cap could be removed from the tube!	Location holds the tube too strong. Incorrect tube (e.g. diameter too big). Faulty position calibration (incorrect depth). Faulty tube detect sensor at the concerning location.
E262: Tube not present in gripper !
After trying to pick up a tube, the tube is not present in the closed gripper. Tube maybe lost or still at the concerning location.	Faulty gripper sensor(s). Faulty internal mechanics of the gripper. Faulty position calibration (incorrect depth). Tube lost.
E263: Tube too high in gripper before placing!
The gripper tube end sensor was triggered too soon while placing a tube. Another tube may already be present at the concerning location (tube on tube).	Tube stuck in gripper. Tube on tube. Faulty gripper tube hat adjustment. Faulty gripper sensor(s).
E264: Not possible to place a tube, already another tube present!
Not possible to place a tube at the concerning location, another tube is already present at that location.	Remove tube at concerning location. Faulty tube detect sensor at the concerning location.
E265: Still tube detected in gripper after placing!
After placing a tube, the gripper tube detect sensor or the gripper tube end sensor is still triggered. Tube may still be in the gripper.	Faulty gripper sensor(s). Faulty internal mechanics of the gripper. Tube stuck in gripper.
E266: Tube not present at location after placing!
After placing a tube, the tube is not present at the concerning location. Tube maybe lost or still in the gripper.	Faulty tube detect sensor at the concerning location Tube lost. Tube stuck in gripper.
E270: Needle system failure. No liquid detected in needle tube during rinse cycle!
No rinse liquid flow detected in the last 30 cycles. Sample mode stopped.	Check Liquid sensor Check tubing
E271: Needle system failure. Liquid detected in needle tube after draining!
Drain cycle not completed during drying. Sample mode stops.	Check Liquid sensor Check tubing
E272: Needle system failure. Liquid detected in needle tube before sampling!
Drain failures detected during drying. Sample mode stops.	Check Liquid sensor Check tubing

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