Error

Problem

Possible Cause/Solution

09

E4009 Start pool. IIC comm.fault

The End-Pool or a Transport unit received an unknown command from the Start-pool.
The command has been ignored by one of the units!

• I2C cable(s) not connected properly.
• Bad I2C cable(s).

Note: the boards in the Interrliner are connected in series.

10

E4010 Transport 1. NO transport unit

The first Transport unit was not detected by the Start-pool.
The Transport-unit did not response!

• No power on the Transport board.
• I2C cable(s) not connected.
• Bad I2C cable(s).

Note: the boards in the Interrliner are connected in series.

11

E4011 End-Pool. NO end-pool

The End-Pool was not detected by the Start-Pool.
The End-Pool did not response!

• No power on the End-Pool board.
• I2C cable(s) not connected.
• Bad I2C cable(s).

Note: the boards in the Starrsed are connected in series.

12

E4012 Start pool. No front return

The transport unit was detected but no corresponding Front Return unit

• No power on the Front Return board.
• I2C cable(s) not connected.
• Bad I2C cable(s). Note: the boards in the Interrliner are connected in series.

13

E4013 Start pool. IIC write error

There was an I2C communication error between the End-pool or Transport unit and the Start-pool.

• No power on one of the boards.
• I2C cable(s) not connected.
• Bad I2C cable(s). Note: the boards in the Interrliner are connected in series.

14

E4014 Start pool. IIC status error

There was an I2C communication error between the End-pool or Transport unit and the Start-pool.

• See Error 13

15

E4015 Start pool. IIC read_1 error

There was an I2C communication error between the End-pool, Transport unit and the Start-pool.

• See Error 13

16

E4016 Start pool. IIC read_2 error

There was an I2C communication error between the End-pool, Transport unit and the Start-pool.

• See Error 13

17

E4017 Start pool. TOO many Mess./Text

The Interrliner tried to load all the text messages (according to the selected language), but there were too many text messages in memory.

• Corrupted memory. Service engineer can reload the Interrliner software. Note for service engineer: HEX-file can also be corrupted.
• Faulty Flash Memory (...28F010 or ...28F020) on Start-pool board.

18

E4018 Start pool. TOO many Menu items

The Interrliner tried to load all the menus (according to the selected language), but there were too many menu items in memory.

• See Error 17

19

E4019 Start pool. TOO much Error text

The Interrliner tried to load all the error text messages (according to the selected language), but there were too many error text messages in memory.

• See Error 17

20

E4020 Start pool. NO transport units

The Start-pool did not detect any of the Transport units.

• No power on the Transport board(s).
• I2C cable(s) not connected.
• Bad I2C cable(s). Note: the boards in the Interrliner are connected in series.

21

E4021 Start pool. Eeprom read error

There was a communication error between the EEPROM and the main processor during a read operation. Check all settings!

• Faulty EEPROM (24C01) on Start-pool board.
• EEPROM not mounted on Start-pool board.

22

E4022 Start pool. Eeprom write error

There was a communication error during a write operation. The main processor was not able to store the settings (see below error list) in EEPROM.

• Faulty EEPROM (24C01) on Start-pool board.
• EEPROM not mounted on Start-pool board.

24

E1024 Start pool. Rack slider timeout

The Slider motor (Start-pool) did not reach the home position within a certain time limit.

• Check Timeout time and Speed settings of the Slider motor (Start-pool).
• Slider mechanically blocked.
• Check Slider motor sensor.
• Faulty Slider motor.
• Broken wire(s) to Slider motor.
• Faulty Slider motor driver on Start-pool board.

25

E2025 Start pool. Rack forward timeout

The Rack Transport motor (Start-pool) did not reach the front or back position within a certain time limit.

• Check Timeout time and Speed settings of the Rack Transport motor (Start-pool).
• Rack Transport mechanically blocked.
• Check transport sensors.
• Check Rack Home sensor (little red switch).
• Faulty transport motor.
• Broken wire(s) to transport motor.
• Faulty transport motor driver on Start-pool board.

26

E3026 Start pool. Rack emitter timeout

The Ejector motor (Start-pool) did not reach the left or right position within a certain time limit.

Or the motor was stopped due to a maximum current.

• Check Timeout time and Speed settings of the Ejector motor (Start-pool).
• Ejector mechanically blocked.
• Check ejector sensors.
• Faulty ejector motor.
• Broken wire(s) to ejector motor.
• Faulty ejector motor driver on Start-pool board.

32

E4032 Start pool. No ID match

The Interrliner transmitted a request to the Host (LIMS), but the answer from the Host contained a different patient ID.

• Check Host (LIMS) system.
• Bad cable(s) between Interrliner and Host (LIMS) system.

33

E4033 Start pool. ESRI timeout

There was a communication error between the Interrliner and the ESR unit. The communication was interrupted.

• Switching off the ESR Unit could cause this error. This is normal.
• Check RS232 cable between Elevator board and Interrliner Transport board.
• If there are I2C errors in the ESR unit or Interrliner: check the I2C cable(s).

37

W5037 Start pool. ESRI rack timeout

There was a communication error between the Interrliner and the ESR unit.

The Interrliner did not receive an answer from the ESR Unit after sending a patient confirmation to the ESR unit.

The communication was interrupted.

• Switching off the ESR unit could cause this error. This is normal.
• Check RS232 cable between Elevator board and Interrliner Transport board.
• If there are I2C errors in the ESR unit or Interrliner: check the I2C cable(s).

38

E2038 Start pool. Startpool rack blocked.

A rack was detected and transported in the Start-pool. The Rack Transport unit (Start-pool) reached the front position, but the Rack Home sensor did not detect the rack.

• Check Start-pool for misplaced rack(s).
• Check Rack Home sensor (little red switch).
• Check Start-pool cross sensor (transmitter & receiver).
• Check Rack transport home sensor.

40

W7040 Start pool. Startpool full!!

A new rack is ready to be slide in the Start-pool, but the Start-pool is already full.

This is a text message (no alarm) and will clear itself.

• If this message comes up and the Start-pool is not full, check the Start-pool Full sensor.

42

W5042 Start pool. Rack slider pos.err

A rack on the Start-pool conveyer belt (Pool-in) did not reach the Rack-in sensor within a certain time limit.

• Check Slider unit (Start-pool).
• Check Slider motor sensor.

43

W5043 Start pool. Feed belt timeout

A rack on the Start-pool conveyer belt (Pool-in) did not reach the Rack-in sensor within a certain time limit.

• Check Timeout time and Speed settings of the Pool-in motor (Start-pool).
• Rack on conveyer belt (Start-pool) mechanically blocked.
• Check Rack-in sensor.
• Faulty belt motor.
• Broken wire(s) to belt motor.
• Faulty belt motor driver on Start-pool board.

44

W5044 Start pool. Eeprom chksum error

After reading the settings from EEPROM the calculated checksum did not match with the checksum stored in EEPROM. Default settings are loaded!

Check all settings (see below error list)!

• Faulty EEPROM (24C01) on Start-pool board.

45

W5045 Start pool. Warning: pool empty

The Rack Home switch (Start-pool) was activated during a rack transportation, but the Start-pool cross sensor detected NO rack.

• Removing the rack during transportation and pressing the Rack Home switch by hand could cause this warning. This is normal!
• Check Start-pool for misplaced rack(s).
• Check Rack Home switch (little red switch).
• Check Start-pool cross sensor (transmitter & receiver).

49

W5049 Start pool. NO host response_1

The Interrliner did not receive an answer (Ack / Nack) from the Host (LIMS) system after sending an inquiry to the Host.

• Check Host (LIMS) system.
• Check protocol settings.
• Check baudrate settings.
• Bad cable(s) between Interrliner and Host (LIMS) system.

50

W5050 Start pool. NO host response_2

The Interrliner did not receive the “patient order information record” from the Host (LIMS) system within a certain time limit.

• Check Host (LIMS) system.
• Bad cable(s) between Interrliner and Host (LIMS) system.

51

W5051 Start pool. Error info length

The Interrliner received an incorrect “patient order information record” from the Host (LIMS) system.

The length of the record was incorrect!

• Check Host (LIMS) system.
• Check protocol settings.
• Bad cable(s) between Interrliner and Host (LIMS) system.

52

W5052 Start pool. NO host response_3

The communication was interrupted while receiving a “patient order information record” from the Host (LIMS) system.

• Check Host (LIMS) system.
• Bad cable(s) between Interrliner and Host (LIMS) system.

53

W5053 Start pool. NO host response_4

The Interrliner did not receive an answer (Ack / Nack) from the Host (LIMS) system after sending a “sample result record” to the Host.

• Check Host (LIMS) system.
• Check protocol settings.
• Check baudrate settings.
• Bad cable(s) between Interrliner and Host (LIMS) system.

54

W5053 Start pool. NO host response_5

The Interrliner did not receive an answer (Ack / Nack) from the Host (LIMS) system after sending a “flag record” to the Host.

see Error 53

62

E0062 Transport 1..4. Supply rack lost!

A rack was lost during transportation from Start-pool to ESR analyser unit.

• Removing the rack during transportation could cause this error. This is normal!
• Rack mechanically blocked.
• Check Timeout time and Speed settings of the Transport motor (Transport unit) or the Ejector motor (Start-pool).
• Check Rack Catch sensor (Transport unit).
• Check main conveyer belt motor (Transport unit).
• Check Ejector motor (Start-pool).

63

E0063 Transport 1..4. ESRI timeout_1

The ESR analyser unit did not open or close the indexer within a certain time limit.

• Check the indexer (clamp). The indexer (clamp) can be tested in menu Indexer.
• Check RS232 cable between Elevator board and Transport board.

65

E0065 Transport 1..4. ESRI timeout_3

A rack has been sampled and was ready to be pushed (switch-out) on the conveyer belt, but the Compact did not open the indexer within a certain time limit.

• Check the indexer (clamp). The indexer (clamp) can be tested in menu Indexer.
• Check RS232 cable between Elevator board and Transport board.

66

E0066 Transport 1..4. ESRI timeout_4

A rack has been sampled and pushed (switch-out) on the conveyer belt, but the ESR analyser unit did not close the indexer within a certain time limit.

• Check the indexer (clamp). The indexer (clamp) can be tested.
• Check RS232 cable between Elevator board and Transport board.

67

E0067 Transport 1..4. Discharge rack lost!

A rack was lost during transportation.

• Removing the rack during transportation could cause this error. This is normal!
• Rack mechanically blocked.
• Check Timeout time and Speed settings of the Transport motor (Transport unit) or the Pool-in motor.
• Check Switch-out sensor (Transport unit).
• Check transport unit motor(Conveyer belt)
• Check Rack-in sensor (End-Pool).
• Check Pool-in motor (End-Pool).

70

E1070 Transport 1..4. Switch_in timeout

The Switch-in motor (Transport unit) did not reach the home position within a certain time limit.

• Check Timeout time and Speed settings of the Switch-in motor (Transport unit).
• Switch-in unit mechanically blocked.
• Check Switch-in sensors.
• Faulty Switch-in motor.
• Broken wire(s) to Switch-in motor.
• Faulty Switch-in motor driver on Transport board.

71

E1071 Transport 1..4. Switch_out pos. err

The Switch-in motor (Transport unit) could not move to the home position, because the Switch-out motor (Transport unit) was not on position (home).

• Check Switch-out unit (Transport unit).
• Check home sensor of Switch-out unit.

72

E1072 Transport 1..4. Catch timeout

The Switch-in motor (Transport unit) did not reach the catch or release position within a certain time limit.

• Check Timeout time and Speed settings of the Switch-in motor (Transport unit).
• Switch-in unit mechanically blocked.
• Check Switch-in sensors.
• Faulty Switch-in motor.
• Broken wire(s) to Switch-in motor.
• Faulty Switch-in motor driver on Transport board.

73

E1073 Transport 1..4. Switch_in pos. error

or

E2073 Transport 1..4. Switch_in pos. error

The Switch-in motor (Transport unit) did not reach the home position within a certain time limit.

or

The Switch-out motor (Transport unit) could not move the release position, because the Switch-in motor (Transport unit) was not on position (home).

• Check Timeout time and Speed settings of the Switch-in motor (Transport unit).
• Switch-in unit mechanically blocked.
• Check Switch-in sensors.
• Faulty Switch-in motor.
• Broken wire(s) to Switch-in motor.
• Faulty Switch-in motor driver on Transport board.

74

E1074 Transport 1..4. Switch_in out pos.

The Switch-in motor tried to move from the release to the home position, but the Switch-in motor was not on the release position.

The position is unknown!

• Check Switch-in sensors (Transport unit).

75

E2075 Transport 1..4. Switch_out timeout

The Switch-out motor (Transport unit) did not reach the home or release position within a certain time limit.

• Check Timeout time and Speed settings of the Switch-out motor (Transport unit).
• Switch-out unit mechanically blocked.
• Check Switch-out sensors.
• Faulty Switch-out motor.
• Broken wire(s) to Switch-out motor.
• Faulty Switch-out motor driver on Transport board.

80

E1080 End pool. Endpool. slider timeout

The Slider motor (End-pool) did not reach the home or front position within a certain time limit.

• Check Timeout time and Speed settings of the Slider motor (End-pool).
• Slider mechanically blocked.
• Check Slider sensors.
• Faulty Slider motor.
• Broken wire(s) to Slider motor.
• Faulty Slider motor driver on End-pool board.

81

E4081 End pool. Endpool full !!

A rack has been sampled, but could not be transported to the End-pool.

This error will clear itself when the racks on the End-pool are removed.

• Remove racks from End-pool.
• If this message comes up and the End-pool is not full, check the Pool Full sensor.

82

E2082 End-Pool. End-Pool rack blocked.

A rack was detected and transported in the End-pool. The Rack Transport unit (End-Pool) reached the end position (back), but the Rack Home sensor did not detect the rack.

• Check End-Pool for misplaced rack(s).
• Check Rack Home sensor (little red switch).
• Check End-pool cross sensor (transmitter & receiver).
• Check Rack transport end sensor.

83

W5083 End-Pool HST fault !

Warning: an error occurred during rack handling between End-Pool and external device (Sysmex).

Possible rack jam.

• Remove rack and reset external device (Sysmex).
  Warning is automatically cleared when external device is ready.
• Reset Starrsed if warning is not automatically cleared

84

E2084 End-Pool. Transport motor error.

The Rack Transport motor (End-Pool) did not reach the front or back position within a certain time limit.

• Check Timeout time and Speed settings of the Rack Transport motor (End-Pool).
• Rack Transport mechanically blocked.
• Check transport sensors.
• Check Rack Home sensor (little red switch).
• Faulty transport motor.
• Broken wire(s) to transport motor.
• Faulty transport motor driver on End-Pool board.

85

E3085 End-Pool. Ejector motor error.

The Ejector motor (End-Pool) did not reach the left or right position within a certain time limit.

• Check Timeout time and Speed settings of the Ejector motor (End-Pool).
• Ejector mechanically blocked.
• Check ejector sensors.
• Faulty ejector motor.
• Broken wire(s) to ejector motor.
• Faulty ejector motor driver on End-pool board.