Error list StaRRsed Compact

Error list StaRRsed-Compact.

Last updated: 02-02-2005

Error	Extra explanation	Reason/Solution
E2: Communication error! (Board: %s (%x), Command: %x, TWSR: %x E: %d)	Communication lost after 3 retries between Computer and Starrsed.	Power cable not connected on the communication PCB mounted on the back panel. An I2C cable not connected Serial cable not connected No power on one of the PCB's Short circuit or fault on one of the PCB's
E3: Measure motor timeout!	Measure head motor did not move or motor is blocked.	Measure head is not at the Home position. Check the Home sensor. Motor is faulty. Motor driver on drive board is faulty.

E4: Sample probe not in top position! (home)

Sample probe not back at Home position after sampling a tube.

Check sample probe home sensor.
Sample probe motor is faulty.
Sample probe motor driver on needle board is faulty.
Sample probe is blocked.

E5: Duplicated ID !!	Sample rejected. Sample already in carousel.	Wait until sample is measured Check general settings (Check for duplicate ID's)
E6: Program was not properly shut down. Check settings before continuing!	There is a possibility that changed settings which were not saved to disk are lost.	Program stopped and computer needed to be reset. Computer reset after power failure.

E7: Outer needle motor position error! Timeout! (piercing)

Outer needle did not go down within a certain time limit.

Outer needle motor is faulty.
Outer needle motor driver on needle board is faulty.
Outer needle is blocked.

E8: Fillnozzle not in fill position!	Fill nozzle did not reach the fill position within a certain time limit.	Fill nozzle motor is faulty. Fill nozzle motor driver on nozzle board is faulty. Fill nozzle is blocked.
E9: Air flow failure!	ESR analyser unit was not able to get a stable reading during the vacuum test before aspiration the sample.	Check for leakage on the pipette or fill nozzle.
E10: Sample probe was jammed. Check both needles before sampling!	Sample probe was probably jammed when going down and exceeded the maximum current level. Sample probe went back to its home position after the error.	Check if outer needle is clogged up with rubber. Sample probe maybe bend.
E11: Sample probe not on position (going down)! Timeout error!	Sample probe did not go down within a certain time limit.	Sample probe motor is faulty. Sample probe motor driver on needle board is faulty. Sample probe is blocked.
E12: Dilution error: wrong or no diluent flow. Check the diluter!	Diluter malfunction	Check diluent flow sensor Check tubes diluter system
E13: Fillnozzle not in home position!	Fill nozzle did not reach the Home position within a certain time limit.	Fill nozzle motor is faulty. Fill nozzle motor driver on nozzle board is faulty. Fill nozzle is blocked.

E14: Outer needle motor position error! (home)

Outer needle did not reach the home (top) sensor within a certain time limit.

Check home (top) sensor.
Outer needle motor is faulty.
Outer needle motor driver on needle board is faulty.
Outer needle is blocked.

E18: Carousel position error! Check Rinse position.

Value of potentiometer does not match the value stored in memory of the current rinse position.

Check if the rinse position is right.
Set correct rinse position and perform a "(Learn carousel position)".
Check mechanical connection potentiometers.

E19: Drive motor timeout!

Drive motor did not move or motor is blocked

Check the home sensor
Motor is faulty
Motor driver on drive board is faulty

E20: Outer needle motor position error! (piercing error)	Outer needle could not go down all the way. Piercing position sensor was triggered.	Check tube 1 position setting. Tube 1 not aligned well. Check piercing position sensor.
E21: No USB IO device detected. "Check USB IO Device" settings!	USB IO Device enabled but not detected.	Check power to USB IO Device Check USB cable USB IO Device driver not installed Check USB IO Device settings

E22: Waste bottle full!	Empty waste bottle and clear error.	Check level sensor.
E23: "Fill " sensor out of range. Check/clean this sensor !	The Fill sensor has reached a critical level. Continuing could result in filling errors.	Check and/or clean the Fill sensor.
E24: "Diluter Start" sensor out of range. Check/clean this sensor !	The Diluter Start sensor has reached a critical level. Continuing could result in filling errors.	Check and/or clean the Diluter Start sensor.
E25: "Measure" sensor out of range. Check/clean this sensor !	The Measure sensor has reached a critical level. Continuing could result in wrong ESR results.	Check and/or clean the Measure sensor.
E26: "Diluent Flow" sensor out of range. Check/clean this sensor !	The EDTA Flow sensor has reached a critical level. Continuing could result in filling errors.	Check and/or clean the EDTA Flow sensor.
E27: "Temperature" sensor out of range. Check Settings !	The measured room temperature has reached a critical level. Continuing could result in wrong ESR results.	Check the temperature sensor setting. Check and/or clean the Temperature sensor.

E31: NACK received from host after sending inquiry!	Did not receive ACK from Host after sending inquiry 3 times.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E32: LIMS Connection timeout. Host not found!	The ESR analyser unit could not establish a connection with the HOST (server) via TCP/IP.	Check TCP/IP settings Check network cable Check HOST settings
E34: No response from host after sending 'Sample data record'!	No response from Host within a certain time limit after 3 attempts.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E35: No response from host after sending 'Sample flag record'!	No response from Host within a certain time limit after 3 attempts.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E36: No ACK/NACK received after sending 'Sample result string'!	No response from Host within a certain time limit after 3 attempts.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.
E37: NACK received from host after sending 'Sample result string'!	Did not receive ACK from Host after sending 'Sample result string' 3 times.	See E30 E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting Check result path setting Check if network or USB devices are used. E30: No ACK/NACK received from host after sending inquiry! No response from Host within a certain time limit after sending an inquiry 3 times. Check communication cable between Host and Starrsed computer. Check serial port settings (baud rate, etc...) Check protocol settings. Check Host computer.

E40: Position settings error. Settings loaded from Eeprom. Check settings before sampling!	Position settings in Eeprom do not match settings saved to file. Settings in Eeprom OK and loaded from Eeprom. Check positions and save settings.	Configuration file maybe corrupted.
E41: Timeout settings error. Settings loaded from Eeprom. Check settings before sampling!	Timing settings in Eeprom does not match settings saved to file. Settings in Eeprom OK and loaded from Eeprom. Check timeouts and save settings.	Configuration file maybe corrupted.

E42: Mixermotor current settings error. Settings loaded from Eeprom. Check settings before sampling!	Current settings in Eeprom do not match settings saved to file. Settings in Eeprom OK and loaded from Eeprom. Check current settings and save settings.	Configuration file maybe corrupted.
E43: Motor settings error. Settings loaded from Eeprom. Check settings before sampling!	Motor settings in Eeprom do not match settings saved to file. Settings in Eeprom OK and loaded from Eeprom. Check motor settings and save settings.	Configuration file maybe corrupted.
E44: Settings in Eeprom does not match with settings saved to file. Check settings before sampling!	Settings stored in Eeprom are OK and are loaded from Eeprom. Check Selected rack setting and save to file.	Configuration file maybe corrupted.
E45: Settings in Eeprom not correct. Upload settings before sampling!	Checksum error on settings stored in Eeprom. Check Selected rack and save settings.	Possible hardware failure in Eeprom.
E50: Mixing error! Total amount of mixes not the same as setting. Check Mix-sensor or Rack timer setting T8 or T11.	Mixer could not do the correct number of mixes within a certain time limit. Timing settings T8 or T11 are too low or mixer (gripper) maybe blocked.	Check rack timing settings T8 & T11. Check mix sensor (+ distance). Mixer is blocked. Mixer motor is faulty. Mixer motor driver on rack board is faulty.
E51: Mixer not back in its vertical position! Check if mixer is in the vertical position and clear error if OK!	Mixer could not come back in its vertical position after mixing.	Mixer maybe hitting the bottom transport belts. Mixer is blocked. Mixer motor is faulty. Mixer motor driver on rack board is faulty.

E54: Endpool full ! Remove all racks from endpool and then clear error!

This error will be cleared automatically after removing the racks from the end pool.

End pool full.
Check Rack out sensor.

E55: Rack lost in endpool! Remove all racks from endpool and then clear error!

Rack is released from gripper but did not pass the End pool sensor.

Rack maybe on its side.
Check End pool full sensor.
Check conveyer belt motor.

E56: Checksum error motor settings table!	Checksum error on motor settings stored in Eeprom. Settings are loaded from file. Check Motor settings and save settings.	Possible hardware failure in Eeprom.
E57: Checksum error current table!	Checksum error on current settings stored in Eeprom. Settings are loaded from file. Check Current settings and save settings.	Possible hardware failure in Eeprom.
E58: Checksum error time-table!	Checksum error on timing settings stored in Eeprom. Settings are loaded from file. Check Timeout settings and save settings.	Possible hardware failure in Eeprom.
E59: Checksum error position-table!	Checksum error on position settings stored in Eeprom. Settings are loaded from file. Check Position settings and save settings.	Possible hardware failure in Eeprom.

E70: Can't home mixer! Rack not on mix position!	Mixer motor send to home position, but position (gripper) motor is not on MIX position.	Check the position motor.
E71: Position motor error! Not on position! (MIX)	Gripper did not reach the MIX position. Starting point: HOME position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E72: Not on position!	Gripper did not reach its given position by the user.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E73: Position motor error! Position motor is on IN position!	Could not send the racks on the In pool to the first stop position. Could not start the conveyer belt motor, because the position (gripper) is on the IN position.	Check the position motor.
E74: Position motor error! Not on position! (OUT)	Could not release the rack from the gripper, because the position (gripper) motor is not on the OUT position.	Check the position motor.
E75: Position motor error! Not on position! (IN)	Could not send (start the conveyer belt motor) the rack into the gripper, because the position (gripper) motor is not on the IN position.	Check the position motor.
E76: Can't start mixing (long)! Rack not on mix position!	Could not start the mixer motor, because the position (gripper) motor is not on the MIX position.	Check the position motor.
E77: Can't start mixing (short)! Rack not on mix position!	Could not start the mixer motor, because the position (gripper) motor is not on the MIX position.	Check the position motor.

E78: Mixer motor timeout! Mixer motor current level did not reach the stop level during homing action!

It is possible that the mixer did not came back to its home (vertical) position after mixing within a certain time limit.

Check rack timing setting T1.
Mixer motor is faulty.
Mixer motor driver on rack board is faulty.
Check mixer motor belt.

E80:Position motor error! Not on position! (IN)	Gripper did not reach the IN (catch) position. Starting point: MIX position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E81: Position motor error! Not on position! (MIX)	Gripper did not reach the MIX position. Starting point: IN position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E82: Position motor error! Not on position! (FILL)	Gripper did not reach the FILL position. Starting point: MIX position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E83: Position motor error! Not on position! (MIX)	Gripper did not reach the MIX position. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E84: Position motor error! Not on position! (FILL)	Gripper did not reach the FILL position. Starting point: MIX position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E85: Position motor error! Not on position! (FILL)	Gripper did not reach the FILL position. Starting point: last sampled tube.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E86: Position motor error! Not on position! (MIX)	Gripper did not reach the MIX position. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E87: Position motor error! Not on position! (OUT)	Gripper did not reach the OUT (release) position. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E88: Position motor error! Not on position! (MIX)	Gripper did not reach the MIX position. Starting point: OUT position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E89: Position motor error! Can't initialize motor due to a possible hardware error! Please exit and then restart Starrsed RS. If this error occurs repeatedly, please note the error code before seeking assistance!	After an rack error the position motor tried to initialise its home position but could not succeed due to a possible fatal hardware error.	See E63 E63: Position motor error! Home sensor! Position motor did not reach the home position or could not detect home sensor. Check position (gripper) motor Home sensor. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty. Check position motor belt.
E90: Mixermotor error! Can't initialize motor due to a possible hardware error!	Could not home mixer motor within a certain time limit.	See E60 E60: Mixermotor error! (Hardware) Could not home mixer motor. Check rack timing setting T1. Mixer motor is faulty Mixer motor is blocked. Mixer motor driver on rack board is faulty. Check the mixer motor drives the gripper.(Loose belt, loose pulleys )

E91: Can not discharge rack! Endpool full, remove racks!

This error will be automatically cleared after removing the racks and the rack will be released.

End pool full.
Check Rack out sensor.

E92: Position motor error! Not on position! (MIX)	Gripper did not reached the MIX position to start a short mix. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E93: Position motor error! Not on position! (MIX)	Gripper did not reached the MIX position. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E94: Position motor error! Not on position! (MIX)	Gripper did not reached the MIX position after reading the barcode. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E95: Position motor error! Not on position! (FILL)	Gripper did not reached the FILL position after mixing the rack. Starting point: MIX position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E96: Position motor error! Not on position! (FILL)	Gripper did not reached the FILL position. Starting point: last sampled tube.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E97: Position motor error! Not on position! (IN)	Gripper did not reached the IN (catch) position. Starting point: MIX position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E98: Position motor error! Not on position! (IN)	Gripper did not reached the IN (catch) position after gripper error. Starting point: MIX position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E99: Position motor error! Not on position! (MIX)	Gripper did not reached the MIX position. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E100: Position motor error! Not on position! (MIX)	Gripper did not reached the MIX position. Starting point: IN position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E101: Position motor error! Not on position! (FILL)	Gripper did not reached the FILL position. Starting point: last sampled tube.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.
E102: Position motor error! Not on position! (MIX)	Gripper did not reached the MIX position. Starting point: FILL position.	See E61 E61: Position motor error! Not on position! (OUT) Gripper did not reach the OUT (release) position. Starting point: FILL position. Position (gripper) motor is faulty. Position (gripper) motor is blocked. Motor driver on rack board is faulty.