Error No.

Description

Action

Remark / Possible cause

E3

Carousel position error.

Set correct carousel position and/or do a "Learn positions".

Sensor value does not match with the value stored in memory.

• Carrousel Position sensor malfunction.

E4

Checksum error. Default RAM settings are loaded

Check settings.

Calculated checksum does not match with the checksum stored in RAM.

• Empty battery on main board.
• RTC (DS1302) malfunction.

E6

Internal I2C communication error.

Service troubleshooting

E7

Waste bottle full.

Empty waste bottle and clear error.

• Level sensor malfunction.

E8

Warning: Diluent bottle empty.

Fill Diluent bottle.

• Level sensor malfunction.

E9

Warning: X-Clean bottle empty.

Fill X-Clean bottle.

• Level sensor malfunction.

E10

E11

Unknown status in cleaning routine.

Reset the instrument

Service troubleshooting

E12

Fatal error in cleaning routine.

Reset the instrument

Service troubleshooting

E13

Error in cleaning routine -> aborted.

Service troubleshooting

E15

Unknown status in fill routine.

Reset the instrument

Service troubleshooting

E16

Fatal error in fill routine.

Reset the instrument
If this error occurs on regular base, check instrument on these error(s)

One or more errors are generated during filling. The error(s) which occurred at the same time are the real cause of the error.

E17

Fill timeout.

Check sample.

No blood detected within x seconds.

• Empty sample tube.
• Blood detection sensor malfunction.

E18

Error in fill routine -> aborted.

Service troubleshooting

E19

No sample tube detected.

Place sample tube.

• Needle sensors malfunction.

E20

Fill Error

Check diluter, diluent bottle or sample tube

• Air detected below blood column.
• Diluter malfunction
• Diluter valve malfunction
• Empty diluent bottle
• Not enough blood in sample tube
• Empty sample tube

E21

Fill sensor error.

Check blood detection sensor.

• Blood detection sensor out of range.
• Check for drops of liquid.

E25

Filling motor could not go to home position. Gripper is closed.

• Gripper must be open.
• Gripper sensors malfunction.

E26

Not allowed to start Filling motor. Carousel is not at a defined position.

• Carousel home sensor malfunction.

E27

Filling motor could not go down all the way. Gripper is closed.

• Gripper must be open.
• Gripper sensors malfunction.

E28

Filling motor pulse disk error.

No pulses were detected. Position of filling motor unknown.

• Pulse disk malfunction.
• Filling motor jammed or malfunction.

E31

Carousel could not turn. Gripper is closed.

• Gripper must be open.
• Gripper sensors malfunction.

E32

Carousel could not turn. Measure head not at home position.

• Measuring motor home sensor malfunction.

E33

Carousel could not turn. Nozzle not at home position.

• Nozzle sensors malfunction.

E35

Not possible to open or close gripper. Carousel is not at a defined position.

• Carousel home sensor malfunction.

E36

Not possible to move the measure head. Carousel is not at a defined position.

• Carousel home sensor malfunction.

E37

Not possible to move Nozzle up or down.

Carousel is not at a defined position.

• Carousel home sensor malfunction.

E38

Needle current too high.

• Sample tube placed incorrectly.
• Needle motor malfunction.

• Needle motor jammed.

E40

Unknown status in measure routine.

If this error occurs repeatedly, contact local service engineer.

E41

It is not allowed to measure the pipette.

Pipette is filled with a sample but not ready for measurement.

E42

Error in measure routine -> aborted.

Service Troubleshooting

E45

Unknown status in rotate routine.

Service Troubleshooting

E46

Error in rotate routine -> aborted.

Service Troubleshooting

E50

Unknown status in motor initialization routine.

Reset the instrument

Service Troubleshooting

E51

Error in motor initialization routine -> aborted.

Reset the instrument

Service Troubleshooting

E52

Filling motor timeout.

• Filling motor malfunction.
• Filling motor jammed.

E53

Needle motor timeout.

• Needle motor or sensor malfunction.
• Needle motor jammed.

E54

Carrousel motor timeout.

• Carrousel motor or sensor malfunction.
• Carrousel jammed.

E55

Gripper motor timeout.

• Gripper motor or sensor malfunction.
• Gripper jammed.

E56

Measuring motor timeout.

• Measuring motor or sensor malfunction.
• Measure head jammed.

E57

Nozzle motor timeout.

• Nozzle motor or sensor malfunction.
• Nozzle jammed.

E59

Power supply current trip.

• Check power supply.

E61

Unknown status in protocol routine.

Service Troubleshooting

E62

No host response after sending request.

• Check protocol settings.
• Check LIMS settings.
• Check connection between Starrsed and LIMS.

E63

Nack received after sending request.

• Check protocol settings.
• Check LIMS settings.

E64

No host response after sending result.

• Check protocol settings.
• Check LIMS settings.
• Check connection between Starrsed and LIMS.

E65

Nack received after sending result.

• Check protocol settings.
• Check LIMS settings.

E66

Unknown protocol selected.

• Check protocol settings.

E70

Prime error. No diluent flow detected during priming of tube T1

• Check diluent bottle
• Check for leakage (pipette/nozzle)
• Check for blockages in tubing
• Adjust nozzle

Leakage of tubing, nozzle and/or pipette

Blockage/leakage in tubing causes air bubbles

Incorrect nozzle adjustment

Blood detection sensor malfunction

E71

Unknown status in prime routine.

Service Troubleshooting

E72

Prime Diluent not allowed. Pipette not empty.

Pipette is filled with a sample. Prime is only allowed when the pipette is empty.

E73

Prime Cleaning Solution not allowed. Pipette not empty.

Pipette is filled with a sample. Prime is only allowed when the pipette is empty.

E74

Error in prime routine -> aborted.

Service Troubleshooting

E75

Flash memory erased. Default settings are loaded.

Check settings.

• Flash memory malfunction.

E76

Checksum error. Default settings are loaded.

Check settings.

Calculated checksum does not match with the checksum stored in EEPROM.

• Flash memory malfunction.

E78

DS2401 not detected.

Service Troubleshooting

• Serial number chip malfunction.

E79

Communication error with DS2401.

Service Troubleshooting

• Serial number chip malfunction.

E80

SPI error.

Service Troubleshooting

• Flash memory malfunction.

E81

"Write mode" error.

• Flash memory malfunction.

E82

"Sector protection" error.

• Flash memory malfunction.

E83

"Pipette data" write error.

• Flash memory malfunction.

E84

"Patient data" write error.

• Flash memory malfunction.

E85

"Patient write/read index" write error.

• Flash memory malfunction.

E86

"Block erase" error.

• Flash memory malfunction.

E87

"Pipette data" erase error.

• Flash memory malfunction.

E88

"Pipette data" corrupt.

• Flash memory malfunction.

E89

"Settings" write error.

• Flash memory malfunction.

E90

"Card & Credit data" write error.

• Flash memory malfunction.

E105

Unknown status in End-of-day-wash routine.

Service Troubleshooting

E108

Unknown status in pipette test routine.

Reset the instrument

Service Troubleshooting

E109

Error in pipette test routine -> aborted.

If this error occurs repeatedly, contact local service engineer.

E111

"ATR" error.

Remove chip card and retry.

Bad or no communication with card.

• Chip card incorrectly inserted.
• Wrong type of chip card.
• Chip card reader malfunction.

E112

"CRC" error.

Remove chip card and retry.

Calculated CRC does not match with CRC stored in chip card memory.

E113

"Dealer code" error.

Remove chip card and insert correct card.

Dealer code does not match with dealer code set in instrument.

E114

"Card type" error.

Remove chip card and insert correct chip card.

Wrong type of chip card inserted. E.g. credit card inserted instead of service card.

E115

Card not original.

Remove chip card.

Inserted chip card is not an original Mechatronics card.

E116

"Card memory" error.

Remove chip card.

Updated chip card memory (RMA) does not match with source. Send chip card to dealer for further inspection.

E117

"Card copy" error.

Remove chip card.

Inserted chip card is a copy. Original chip card already used to upgrade credits.

E118

"Credit maximum" error.

Remove chip card.

It is not allowed to upgrade credits. Maximum of credits has been reached.

E119

"D-factor" error.

Remove chip card and change D-factor first.

It is not allowed to upgrade credits.

• D-factor must be between 1 and 10.000 when A to E chip card is used.
• When Q-card is used D-factor must be 0.

E120

"Transfer" error.

Try again or use correct chip card.

Software failed to transfer credits from or to a service card.

• Infinite credits can not be transferred.
• Only service cards can be used to transfer credits.
• Communication error with service card. Try again or use other service card.

E130

Internal error

Service Troubleshooting

E131

Internal error

Service Troubleshooting

E132

Internal error

Service Troubleshooting

E133

Internal error

Service Troubleshooting

E134

Internal error

Service Troubleshooting

E140

The used Starrsed Control is out of date.

• Check expiry date.

Use a new batch of Starrsed Control.

Check date/time settings.

E141

Result is out of range, the applicable values for the acceptable range depend on the user setting.

• Take a new Starrsed Control sample (normal samples will be finished).
• Check acceptable range in QC settings.

If results are continuously out of range but the statistics show identical/stable results, it should be considered to expand the acceptable assay range with QC Settings.

If this error persists check/clean instrument.

E142

The uncorrected result is out of range, but the corrected result is within range.

• Consider QC result as correct.

The mean value is assayed with temperature correction, result is correct.

Use general setting temperature correction (TCorr) ON.

E143

The uncorrected result is within range, but the corrected result is out of range.

• Consider QC result as not correct.
• Take a new Starrsed Control sample (normal samples will be finished).

Check acceptable range in QC settings.

If this error persists check/clean instrument.

Use general setting temperature correction (TCorr) ON.

E200

Warning: No printer.

Check printer.

• Printer malfunction.

E201

Warning: Printer cover open.

Close cover.

• Cover open.
• Cover sensor malfunction.

E202

Warning: Out of paper.

Put in a new paper roll.

• Out of paper.
• Paper sensor malfunction.

E203

Warning: Temperature problem.

Turn off printer.

Contact local service engineer.

• Print head too hot.
• Printer malfunction.

E204

Warning: Power supply problem.

• Voltages out of range.
• Power supply malfunction.

E205

Warning: printer buffer full.

• Printer too slow.

E210

Warning: Not possible to rinse. Needle not in up position.

It is not possible to start rinsing, needle might be in sample tube.

• Needle unit malfunction.

E211

Warning: Last prime too long ago.

Prime system.

Last prime more than 12 hours ago.

E212

Warning: Last sample too long ago.

Start End_of_day wash.

Last sample more than 12 hours ago.

Clean system.

E215

Low credits.

Upgrade credits.

Warning: less than 5% credits left.