Error
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Extra explanation
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Reason/Solution
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E2: Communication error! (Board: %s (%x), Command: %x, TWSR: %x E: %d)
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Communication lost after 3 retries between Computer and Starrsed TL.
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- Power cable not connected on the communication PCB mounted on the back panel.
- An I2C cable not connected
- Serial cable not connected
- No power on one of the PCB's
- Short circuit or fault on one of the PCB's
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E3: Measure motor timeout!
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Measure head motor did not move or motor is blocked.
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- Measure head is not at the Home position.
- Check the Home sensor.
- Motor is faulty.
- Motor driver on drive board is faulty.
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E5: Duplicated ID !!
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Sample rejected. Sample already in carousel.
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- Wait until sample is measured
- Check general settings (Check for duplicate ID's)
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E6: Program was not properly shut down. Check settings before continuing!
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There is a possibility that changed settings which were not saved to disk are lost.
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- Program stopped and computer needed to be reset.
- Computer reset after power failure.
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E7: Needle motor position error! Timeout! (piercing)
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Needle did not go up within a certain time limit.
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- Needle motor is faulty.
- Needle motor driver on needle board is faulty.
- Needle is blocked.
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E8: Fillnozzle not in fill position!
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Fill nozzle did not reach the fill position within a certain time limit.
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- Fill nozzle motor is faulty.
- Fill nozzle motor driver on nozzle board is faulty.
- Fill nozzle is blocked.
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E9: Air flow failure!
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ESR analyzer unit was not able to get a stable reading during the vacuum test before aspiration the sample.
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- Check for leakage on the pipette or fill nozzle.
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E12: Dilution error: wrong or no diluent flow. Check the diluter!
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Diluter malfunction
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- Check diluent flow sensor
- Check tubes diluter system
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E13: Fillnozzle not in home position!
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Fill nozzle did not reach the Home position within a certain time limit.
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- Fill nozzle motor is faulty.
- Fill nozzle motor driver on nozzle board is faulty.
- Fill nozzle is blocked.
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E14: Needle motor position error! (home)
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Needle did not reach the home (top) sensor within a certain time limit.
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- Check home sensor.
- Needle motor is faulty.
- Needle motor driver on needle board is faulty.
- Needle is blocked.
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E18: Carousel position error! Check Rinse position.
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Value of potentiometer does not match the value stored in memory of the current rinse position.
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- Check if the rinse position is right.
- Set correct rinse position and perform a "Learn carousel position".
- Check mechanical connection potentiometer.
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E19: Drive motor timeout!
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Drive motor did not move or motor is blocked
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- Check the home sensor
- Motor is faulty
- Motor driver on drive board is faulty
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E29: Result path not found. Switched to default (D:\). Check "Result Path" setting.
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Selected result path is not valid. Software is using the default setting
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- Check result path setting
- Check if network or USB devices are used.
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E30: No ACK/NACK received from host after sending inquiry!
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No response from Host within a certain time limit after sending an inquiry 3 times.
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- Check communication cable between Host and Starrsed TL computer.
- Check serial port settings (baud rate, etc...)
- Check protocol settings.
- Check Host computer.
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E31: NACK received from host after sending inquiry!
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Did not receive ACK from Host after sending inquiry 3 times.
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See E30
E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting
- Check result path setting
- Check if network or USB devices are used.
E30: No ACK/NACK received from host after sending inquiry!
No response from Host within a certain time limit after sending an inquiry 3 times.
- Check communication cable between Host and Starrsed TL computer.
- Check serial port settings (baud rate, etc...)
- Check protocol settings.
- Check Host computer.
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E32: LIMS Connection timeout. Host not found!
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The ESR analyzer unit could not establish a connection with the HOST (server) via TCP/IP.
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- Check TCP/IP settings
- Check network cable
- Check HOST settings
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E34: No response from host after sending 'Sample data record'!
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No response from Host within a certain time limit after 3 attempts.
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See E30
E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting
- Check result path setting
- Check if network or USB devices are used.
E30: No ACK/NACK received from host after sending inquiry!
No response from Host within a certain time limit after sending an inquiry 3 times.
- Check communication cable between Host and Starrsed TL computer.
- Check serial port settings (baud rate, etc...)
- Check protocol settings.
- Check Host computer.
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E35: No response from host after sending 'Sample flag record'!
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No response from Host within a certain time limit after 3 attempts.
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See E30
E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting
- Check result path setting
- Check if network or USB devices are used.
E30: No ACK/NACK received from host after sending inquiry!
No response from Host within a certain time limit after sending an inquiry 3 times.
- Check communication cable between Host and Starrsed TL computer.
- Check serial port settings (baud rate, etc...)
- Check protocol settings.
- Check Host computer.
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E36: No ACK/NACK received after sending 'Sample result string'!
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No response from Host within a certain time limit after 3 attempts.
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See E30
E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting
- Check result path setting
- Check if network or USB devices are used.
E30: No ACK/NACK received from host after sending inquiry!
No response from Host within a certain time limit after sending an inquiry 3 times.
- Check communication cable between Host and Starrsed TL computer.
- Check serial port settings (baud rate, etc...)
- Check protocol settings.
- Check Host computer.
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E37: NACK received from host after sending 'Sample result string'!
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Did not receive ACK from Host after sending 'Sample result string' 3 times.
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See E30
E29: Result path not found. Switched to default (D:\). Check "Result Path" setting. Selected result path is not valid. Software is using the default setting
- Check result path setting
- Check if network or USB devices are used.
E30: No ACK/NACK received from host after sending inquiry!
No response from Host within a certain time limit after sending an inquiry 3 times.
- Check communication cable between Host and Starrsed TL computer.
- Check serial port settings (baud rate, etc...)
- Check protocol settings.
- Check Host computer.
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E104: Needle unit not in home position!
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Could not start the position motor, because the needle is not its home position
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- Check needle home sensor.
- Faulty needle motor.
- Faulty Sample probe motor.
- Check if needle is blocked.
- Faulty motor driver on the needle board.
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E116-118
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Quality Control Errors
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See section Quality control troubleshooting
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E220: TLAX Communication error!
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Communication lost between Computer and TLAX robot unit
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- Check connections settings in the software.
- USB cable to master PCB not connected.
- No power on one of the TLAX PCB's.
- Faulty TLAX PCB(s).
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E221: No response from LAS system!
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LAS system did not response to a message from Starrsed TL
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- Check communication cable between Starrsed TL and the LAS system.
- Check serial port settings.
- Check IP-adress/TCP-Port settings for LAS-system
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E222: NACK received from LAS system after sending "Status" message
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LAS system rejected “Status” message from Starrsed TL
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See E221
- Check communication cable between Starrsed TL and the LAS system.
- Check serial port settings.
- Check IP-adress/TCP-Port settings for LAS-system
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E223: NACK received from LAS system after sending "Transfer IN in Progress" message!
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LAS system rejected “Transfer IN in Progress” message from Starrsed TL
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See E221
- Check communication cable between Starrsed TL and the LAS system.
- Check serial port settings.
- Check IP-adress/TCP-Port settings for LAS-system
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E224: NACK received from LAS system after sending "Transfer IN Completed" message!
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LAS system rejected “Transfer IN Completed” message from Starrsed TL
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See E221
- Check communication cable between Starrsed TL and the LAS system.
- Check serial port settings.
- Check IP-adress/TCP-Port settings for LAS-system
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E225: NACK received from LAS system after sending "Transfer OUT in Progress" message!
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LAS system rejected "Transfer OUT in Progress” message from Starrsed TL
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See E221
- Check communication cable between Starrsed TL and the LAS system.
- Check serial port settings.
- Check IP-adress/TCP-Port settings for LAS-system
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E226: NACK received from LAS system after sending "Transfer OUT Completed" message!
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LAS system rejected “Transfer OUT Completed” message from Starrsed TL.
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See E221
- Check communication cable between Starrsed TL and the LAS system.
- Check serial port settings.
- Check IP-adress/TCP-Port settings for LAS-system
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E227: CAN communication error in TLAX robot unit!
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Faulty communication between TLAX units.
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- CAN cable(s) not connected.
- Faulty CAN cable(s).
- Faulty TLAX PCB(s).
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E228: TLAX robot error. Robot not on position!
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The robot could not reach its position.
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- Robot unit blocked.
- Faulty robot unit.
- Faulty TLAX PCB(s).
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E229: TLAX tube disk error. Tube disk not on position!
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The tube disk could not reach its position.
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- Tube disk blocked.
- Faulty tube disk.
- Faulty TLAX PCB(s).
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E230: TLAX manual rack feeder error!
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The rack feeder could not reach its position
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- Rack feeder blocked.
- Faulty rack feeder.
- Faulty TLAX PCB(s).
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E231: TLAX gripper error!
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The gripper could not open or close
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- Gripper blocked.
- Faulty gripper.
- Faulty TLAX PCB(s).
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E232: TLAX master unit error!
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Faulty TLAX master unit
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- Reprogram master unit.
- Replace master unit.
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E233: TLAX slave 1 unit error!
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Faulty TLAX slave unit
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- Reprogram slave unit.
- Replace slave unit.
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E234: TLAX slave 2 unit error!
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Faulty TLAX slave unit.
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- Reprogram slave unit.
- Replace slave unit.
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E235: TLAX slave 3 unit error!
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Faulty TLAX slave unit.
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- Reprogram slave unit.
- Replace slave unit.
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E236: TLAX robot timeout!
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The robot did not reach its position within a certain time limit.
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- Robot unit blocked.
- Faulty robot unit.
- Faulty TLAX PCB(s).
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E237: TLAX tube disk timeout!
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The tube disk did not reach its position within a certain time limit.
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- Tube disk blocked.
- Faulty tube disk.
- Faulty TLAX PCB(s).
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E238: TLAX manual rack feeder timeout!
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The rack feeder did not reach its position within a certain time limit
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- Rack feeder blocked.
- Faulty rack feeder.
- Faulty TLAX PCB(s).
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E239: TLAX gripper timeout!
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The gripper did not close or open within a certain time limit
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- Gripper blocked.
- Faulty gripper.
- Faulty TLAX PCB(s).
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E240: Tube lost!
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Tube was not detected after the robot unit tried to pick up a tube or place a tube in a carrier or the tube disk.
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- Check tube detection sensors (gripper, track or tube disk).
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E241: Transfer OUT not possible. Carrier not empty!
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Not possible to place a tube back in the carrier. A tube is detected in the carrier.
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- Faulty track system
- Faulty tube detection sensor (track).
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E242: Not possible to place tube in tube disk. Tube holder not empty!
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Not possible to place a tube in the tube disk. A tube is detected in the tube holder.
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- Remove tube in tube holder.
- Faulty tube detection sensor (tube disk).
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E243: TLAX tube disk initialization error!
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Tube disk failed to initialize.
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- Tube disk blocked.
- Faulty system calibration.
- Faulty tube disk.
- Faulty TLAX PCB(s).
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E244: Tube lost on shaker position!
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Tube lost during mixing at the shaker position.
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- Tube incorrectly placed in tube holder (not deep enough).
- Incorrect tube (e.g. diameter too small).
- Faulty tube holder.
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E245: Tube detected in shaker up position!
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Tube detected in ‘up’-position during mixing at the shaker position.
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- Tube too deep in tube holder. Tube may only be detected in ‘down’-position.
- Faulty tube detection sensor (shaker position).
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E246: Tube lost on buffer position!
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Tube lost while rotating the tube back up in the buffer position.
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- Faulty needle unit. Tube not hold on position when removing the needle.
- Tube incorrectly placed in tube holder (not deep enough).
- Incorrect tube (e.g. diameter too small).
- Faulty tube holder.
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E247: Not possible to place tube in rack. Original position in rack not empty!
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E248: Connection with TSM server lost!
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E249: CAN bus connection with AccesPoint lost!
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E251: Timeout while preparing to open gripper!
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Timeout in ‘prepare to open’-routine.
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- Faulty gripper ‘close’-sensor detection.
- Faulty internal mechanics of the gripper.
- Faulty gripper motor.
- Faulty TLAX PCB(s).
-
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E252: Timeout while opening gripper!
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Timeout in ‘open’-routine.
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- Faulty gripper ‘open’-sensor detection.
- Faulty internal mechanics of the gripper.
- Faulty gripper motor.
- Faulty TLAX PCB(s).
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E253: Timeout while closing gripper!
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Timeout in ‘close’-routine.
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- Faulty gripper ‘close’-sensor detection.
- Faulty internal mechanics of the gripper.
- Faulty gripper motor.
- Faulty TLAX PCB(s).
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E254: Error while preparing to open gripper!
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Error in ‘prepare to open’-routine.
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- Faulty gripper ‘close’-sensor detection
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E255: Error while opening gripper!
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Error in ‘open’-routine.
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- Faulty gripper ‘open’-sensor detection.
- Faulty internal mechanics of the gripper.
- Faulty gripper motor.
- Faulty TLAX PCB(s).
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E256: Error while closing gripper!
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Error in ‘close’-routine.
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- Faulty gripper ‘close’-sensor detection.
- Faulty internal mechanics of the gripper.
- Faulty gripper motor.
- Faulty TLAX PCB(s).
-
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E257: Error while picking up a tube!
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Something went wrong while picking up a tube. Clear this error to see the specific error prior to this error.
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- Clear error to see specific error.
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E258: Error while placing a tube!
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Something went wrong while placing a tube. Clear this error to see the specific error prior to this error.
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- Clear error to see specific error.
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E259: Gripper tube detect sensor or gripper tube end sensor already triggered!
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Not possible to pick up a tube, the gripper tube detect sensor or the gripper tube end sensor was already triggered.
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- Faulty gripper tube hat adjustment.
- Faulty gripper sensor(s).
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E260: After picking up a tube, gripper tube end sensor still triggered!
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After picking up a tube, the gripper tube end sensor is still triggered.
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- Faulty gripper tube hat adjustment.
- Faulty gripper end sensor.
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E261: Tube is still present at the concerning location (cap could be removed from tube)!
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After picking up a tube, the tube is still present at the concerning location. Warning: the cap could be removed from the tube!
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- Location holds the tube too strong.
- Incorrect tube (e.g. diameter too big).
- Faulty position calibration (incorrect depth).
- Faulty tube detect sensor at the concerning location.
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E262: Tube not present in gripper !
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After trying to pick up a tube, the tube is not present in the closed gripper. Tube maybe lost or still at the concerning location.
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- Faulty gripper sensor(s).
- Faulty internal mechanics of the gripper.
- Faulty position calibration (incorrect depth).
- Tube lost.
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E263: Tube too high in gripper before placing!
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The gripper tube end sensor was triggered too soon while placing a tube. Another tube may already be present at the concerning location (tube on tube).
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- Tube stuck in gripper.
- Tube on tube.
- Faulty gripper tube hat adjustment.
- Faulty gripper sensor(s).
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E264: Not possible to place a tube, already another tube present!
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Not possible to place a tube at the concerning location, another tube is already present at that location.
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- Remove tube at concerning location.
- Faulty tube detect sensor at the concerning location.
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E265: Still tube detected in gripper after placing!
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After placing a tube, the gripper tube detect sensor or the gripper tube end sensor is still triggered. Tube may still be in the gripper.
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- Faulty gripper sensor(s).
- Faulty internal mechanics of the gripper.
- Tube stuck in gripper.
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E266: Tube not present at location after placing!
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After placing a tube, the tube is not present at the concerning location. Tube maybe lost or still in the gripper.
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- Faulty tube detect sensor at the concerning location
- Tube lost.
- Tube stuck in gripper.
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E270: Needle system failure. No liquid detected in needle tube during rinse cycle!
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No rinse liquid flow detected in the last 30 cycles. Sample mode stopped.
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- Check Liquid sensor
- Check tubing
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E271: Needle system failure. Liquid detected in needle tube after draining!
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Drain cycle not completed during drying. Sample mode stops.
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- Check Liquid sensor
- Check tubing
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E272: Needle system failure. Liquid detected in needle tube before sampling!
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Drain failures detected during drying. Sample mode stops.
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- Check Liquid sensor
- Check tubing
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