Error No.
|
Description
|
Action
|
Remark / Possible cause
|
E3
|
Carousel position error.
|
Set correct carousel position and/or do a "Learn positions".
|
Sensor value does not match with the value stored in memory.
- Carrousel Position sensor malfunction.
|
E4
|
Checksum error. Default RAM settings are loaded
|
Check settings.
|
Calculated checksum does not match with the checksum stored in RAM.
- Empty battery on main board.
- RTC (DS1302) malfunction.
|
E6
|
Internal I2C communication error.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E7
|
Waste bottle full.
|
Empty waste bottle and clear error.
|
- Level sensor malfunction.
|
E8
|
Warning: Diluent bottle empty.
|
Fill Diluent bottle.
|
- Level sensor malfunction.
|
E9
|
Warning: X-Clean bottle empty.
|
Fill X-Clean bottle.
|
- Level sensor malfunction.
|
E11
|
Unknown status in cleaning routine.
|
Reset the instrument
|
If this error occurs repeatedly, contact local service engineer.
|
E12
|
Fatal error in cleaning routine.
|
Reset the instrument
|
If this error occurs repeatedly, contact local service engineer.
|
E13
|
Error in cleaning routine -> aborted.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E15
|
Unknown status in fill routine.
|
Reset the instrument
|
If this error occurs repeatedly, contact local service engineer.
|
E16
|
Fatal error in fill routine.
|
Reset the instrument
|
If this error occurs repeatedly, contact local service engineer.
|
E17
|
Fill timeout.
|
Check sample.
|
No blood detected within x seconds.
- Empty sample tube.
- Blood detection sensor malfunction.
|
E18
|
Error in fill routine -> aborted.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E19
|
No sample tube detected.
|
Place sample tube.
|
- Needle sensors malfunction.
|
E20
|
Fill Error
|
Check diluter, diluent bottle or sample tube
|
- Air detected below blood column.
- Diluter malfunction
- Diluter valve malfunction
- Empty diluent bottle
- Not enough blood in sample tube
- Empty sample tube
|
E21
|
Fill sensor error.
|
Check blood detection sensor.
|
- Blood detection sensor out of range.
- Check for drops of liquid.
|
E25
|
Filling motor could not go to home position. Gripper is closed.
|
|
- Gripper must be open.
- Gripper sensors malfunction.
|
E26
|
Not allowed to start Filling motor. Carousel is not at a defined position.
|
|
- Carousel home sensor malfunction.
|
E27
|
Filling motor could not go down all the way. Gripper is closed.
|
|
- Gripper must be open.
- Gripper sensors malfunction.
|
E28
|
Filling motor pulse disk error.
|
|
No pulses were detected. Position of filling motor unknown.
- Pulse disk malfunction.
- Filling motor jammed or malfunction.
|
E31
|
Carousel could not turn. Gripper is closed.
|
|
- Gripper must be open.
- Gripper sensors malfunction.
|
E32
|
Carousel could not turn. Measure head not at home position.
|
|
- Measuring motor home sensor malfunction.
|
E33
|
Carousel could not turn. Nozzle not at home position.
|
|
- Nozzle sensors malfunction.
|
E35
|
Not possible to open or close gripper. Carousel is not at a defined position.
|
|
- Carousel home sensor malfunction.
|
E36
|
Not possible to move the measure head. Carousel is not at a defined position.
|
|
- Carousel home sensor malfunction.
|
E37
|
Not possible to move Nozzle up or down.
Carousel is not at a defined position.
|
|
- Carousel home sensor malfunction.
|
E38
|
Needle current too high.
|
|
Sample tube placed incorrectly.
Needle motor malfunction.
Needle motor jammed.
Guide block spring tension.
|
E40
|
Unknown status in measure routine.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E41
|
It is not allowed to measure the pipette.
|
|
Pipette is filled with a sample but not ready for measurement.
|
E42
|
Error in measure routine -> aborted.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E45
|
Unknown status in rotate routine.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E46
|
Error in rotate routine -> aborted.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E50
|
Unknown status in motor initialization routine.
|
Reset the instrument
|
If this error occurs repeatedly, contact local service engineer.
|
E51
|
Error in motor initialization routine -> aborted.
|
Reset the instrument
|
If this error occurs repeatedly, contact local service engineer.
|
E52
|
Filling motor timeout.
|
|
- Filling motor malfunction.
- Filling motor jammed.
|
E53
|
Needle motor timeout.
|
|
- Needle motor or sensor malfunction.
- Needle motor jammed.
|
E54
|
Carrousel motor timeout.
|
|
- Carrousel motor or sensor malfunction.
- Carrousel jammed.
|
E55
|
Gripper motor timeout.
|
|
- Gripper motor or sensor malfunction.
- Gripper jammed.
|
E56
|
Measuring motor timeout.
|
|
- Measuring motor or sensor malfunction.
- Measure head jammed.
|
E57
|
Nozzle motor timeout.
|
|
- Nozzle motor or sensor malfunction.
- Nozzle jammed.
|
E59
|
Power supply current trip.
|
|
|
E61
|
Unknown status in protocol routine.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E62
|
No host response after sending request.
|
- Check protocol settings.
- Check LIMS settings.
- Check connection between Starrsed ST and LIMS.
|
|
E63
|
Nack received after sending request.
|
- Check protocol settings.
- Check LIMS settings.
|
|
E64
|
No host response after sending result.
|
- Check protocol settings.
- Check LIMS settings.
- Check connection between Starrsed ST and LIMS.
|
|
E65
|
Nack received after sending result.
|
- Check protocol settings.
- Check LIMS settings.
|
|
E66
|
Unknown protocol selected.
|
|
|
E70
|
Prime error. No diluent flow detected during priming of tube T1
|
- Check diluent bottle
- Check for leakage (pipette/nozzle)
- Check for blockages in tubing
- Adjust nozzle
|
Leakage of tubing, nozzle and/or pipette
Blockage/leakage in tubing causes air bubbles
Incorrect nozzle adjustment
Blood detection sensor malfunction
|
E71
|
Unknown status in prime routine.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E72
|
Prime Diluent not allowed. Pipette not empty.
|
|
Pipette is filled with a sample. Prime is only allowed when the pipette is empty.
|
E73
|
Prime Cleaning Solution not allowed. Pipette not empty.
|
|
Pipette is filled with a sample. Prime is only allowed when the pipette is empty.
|
E74
|
Error in prime routine -> aborted.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E75
|
Flash memory erased. Default settings are loaded.
|
Check settings.
|
- Flash memory malfunction.
|
E76
|
Checksum error. Default settings are loaded.
|
Check settings.
|
Calculated checksum does not match with the checksum stored in EEPROM.
- Flash memory malfunction.
|
E78
|
DS2401 not detected.
|
|
If this error occurs repeatedly, contact local service engineer.
- Serial number chip malfunction.
|
E79
|
Communication error with DS2401.
|
|
If this error occurs repeatedly, contact local service engineer.
- Serial number chip malfunction.
|
E80
|
SPI error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E81
|
"Write mode" error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E82
|
"Sector protection" error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E83
|
"Pipette data" write error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E84
|
"Patient data" write error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E85
|
"Patient write/read index" write error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E86
|
"Block erase" error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E87
|
"Pipette data" erase error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E88
|
"Pipette data" corrupt.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E89
|
"Settings" write error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E90
|
"Card & Credit data" write error.
|
|
If this error occurs repeatedly, contact local service engineer.
- Flash memory malfunction.
|
E105
|
Unknown status in End-of-day-wash routine.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E108
|
Unknown status in pipette test routine.
|
Reset the instrument
|
If this error occurs repeatedly, contact local service engineer.
|
E109
|
Error in pipette test routine -> aborted.
|
|
If this error occurs repeatedly, contact local service engineer.
|
E111
|
"ATR" error.
|
Remove chip card and retry.
|
Bad or no communication with card.
- Chip card incorrectly inserted.
- Wrong type of chip card.
- Chip card reader malfunction.
|
E112
|
"CRC" error.
|
Remove chip card and retry.
|
Calculated CRC does not match with CRC stored in chip card memory.
|
E113
|
"Dealer code" error.
|
Remove chip card and insert correct card.
|
Dealer code does not match with dealer code set in instrument.
|
E114
|
"Card type" error.
|
Remove chip card and insert correct chip card.
|
Wrong type of chip card inserted. E.g. credit card inserted instead of service card.
|
E115
|
Card not original.
|
Remove chip card.
|
Inserted chip card is not an original Mechatronics card.
|
E116
|
"Card memory" error.
|
Remove chip card.
|
Updated chip card memory (RMA) does not match with source. Send chip card to dealer for further inspection.
|
E117
|
"Card copy" error.
|
Remove chip card.
|
Inserted chip card is a copy. Original chip card already used to upgrade credits.
|
E118
|
"Credit maximum" error.
|
Remove chip card.
|
It is not allowed to upgrade credits. Maximum of credits has been reached.
|
E119
|
"D-factor" error.
|
Remove chip card and change D-factor first.
|
It is not allowed to upgrade credits.
- D-factor must be between 1 and 10.000 when A to E chip card is used.
- When Q-card is used D-factor must be 0.
|
E120
|
"Transfer" error.
|
Try again or use correct chip card.
|
Software failed to transfer credits from or to a service card.
- Infinite credits can not be transferred.
- Only service cards can be used to transfer credits.
- Communication error with service card. Try again or use other service card.
|
E130
|
Internal error
|
|
If this error occurs repeatedly, contact local service engineer.
|
E131
|
Internal error
|
|
If this error occurs repeatedly, contact local service engineer.
|
E132
|
Internal error
|
|
If this error occurs repeatedly, contact local service engineer.
|
E133
|
Internal error
|
|
If this error occurs repeatedly, contact local service engineer.
|
E134
|
Internal error
|
|
If this error occurs repeatedly, contact local service engineer.
|
E140
|
The used Starrsed Control is out of date.
|
|
Use a new batch of Starrsed Control.
Check date/time settings.
|
E141
|
Result is out of range, the applicable values for the acceptable range depend on the user setting.
|
- Take a new Starrsed Control sample (normal samples will be finished).
- Check acceptable range in QC settings.
|
If results are continuously out of range but the statistics show identical/stable results, it should be considered to expand the acceptable assay range with QC Settings.
If this error persists check/clean instrument.
|
E142
|
The uncorrected result is out of range, but the corrected result is within range.
|
- Consider QC result as correct.
|
The mean value is assayed with temperature correction, result is correct.
Use general setting temperature correction (TCorr) ON.
|
E143
|
The uncorrected result is within range, but the corrected result is out of range.
|
- Consider QC result as not correct.
- Take a new Starrsed Control sample (normal samples will be finished).
|
Check acceptable range in QC settings.
If this error persists check/clean instrument.
Use general setting temperature correction (TCorr) ON.
|