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Trouble shooting

Occasionally small faults may cause major problems. This chapter may help to solve the most common faults and explain why a specific problem occurs.
A lot of the problems or errors are due to a lack of maintenance. Remember that this instrument operates with a considerable amount of whole blood, virtually undiluted, stores it in a pipette for one hour and then cleans pipettes for re-use. Therefore, it is important to keep to the maintenance schedules. It is recommended that trained service personnel checks and applies service to the instrument at least once a year. Errors which are not explained in this section can usually not be solved by the operator. Refer to the Service manual for more information (available only in English).

The error numbers are displayed in the PC software.

In This Chapter

Peristaltic pumps

Liquid level sensor not sensing

Diluter

Vacuum

Flushing liquids

Tube adapter

Air bubbles

Leaking pipettes

Hazy reports

Contaminated instrument

Fill time-out error

Position error

Separator error

Reagents

Reagents alarm

Fill nozzle

Elevator

Indexer

Communication error (E2)

Quality control trouble shooting

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